Refund Policy

At  ASPERX, we take pride in the quality of our products and your satisfaction is very important to us.

✅ Returns for Quality Issues
If you receive a product that is defective or has a quality-related problem, you are eligible to return it within 60 of receiving your order. Please contact our support team with your order number, proof of purchase, and a description of the issue. We will gladly arrange a replacement or a full refund once the issue is confirmed.

🚫 No Returns for Non-Quality Issues
Please note that we do not accept returns or exchanges for non-quality-related reasons such as:

Change of mind
Accidental orders
Personal preference

We recommend checking the product specifications carefully before purchase to ensure it fits your needs.

🔄 How to Request a Refund
Contact our customer service team at asperx@asperx.com with your order number and a clear description of the problem.

Our team will evaluate your request and may ask for photos or videos to verify the issue.

Once approved, we will provide instructions for returning the product.

After we receive and inspect the returned item, we will process your refund to your original payment method.

📞 We’re Here to Help
Our dedicated team is always ready to answer your questions and guide you through the process. If you need any assistance, don’t hesitate to reach out to us.

Thank you for choosing ASPERX.

Refunds

Your refund will be approved within 3-10 days after receiving and checking your return, and you will be automatically refunded through the original payment method. Keep in mind that your bank or credit card company may also take some time to process and mail the refund.